Refund Policy of QRInsights
At QRInsights, we are dedicated to providing our users with exceptional services and ensuring their satisfaction. Our Refund Policy is designed to address various scenarios and ensure fairness in handling refund requests. We encourage you to review the following detailed guidelines to understand our refund process thoroughly:
1. General Refund Policy
Our General Refund Policy outlines the standard scenarios in which refunds are typically not approved. It is essential to understand these conditions to manage expectations and ensure clarity regarding refund eligibility.
1.1 Premature Termination of QR Code Campaigns:
Refunds are not granted if you decide to end your QR Code campaign prematurely, resulting in the QR Codes generated through our platform becoming unnecessary. We encourage users to plan their campaigns carefully to maximize the effectiveness of their QR Code initiatives
1.2 Unsatisfactory Campaign Results
In cases where the results of your QR Code campaign do not meet your expectations, leading to the decision to terminate the campaign early, refunds will not be issued. We understand that campaign outcomes may vary, and while we strive to provide robust tools and support, we cannot guarantee specific results.
1.3 Tool Functionality and Expectations
Refunds are only provided partially based on dissatisfaction with the functionality or features of the Scanova QR Code Generator tool. Our platform undergoes rigorous testing and continuous improvement to deliver a user-friendly experience, but individual preferences may vary.
1.4 Reasoning Behind the Policy:
These guidelines are established to maintain fairness and sustainability in our refund process. By setting clear boundaries, we aim to uphold the integrity of our services while providing users with the flexibility to explore and utilize our platform with confidence
2. Exceptional Refund Cases
While our General Refund Policy outlines standard scenarios, we recognize that certain exceptional cases may warrant consideration for refunds. It is important to understand these unique circumstances and the process for requesting a refund under such conditions
2.1 Unintentional Auto-Renewal
If a recurring payment is processed due to unintentional auto-renewal, users may be eligible for a refund upon request within a specified timeframe. Auto-renewal is designed to ensure uninterrupted access to our services, but users have the option to manage this feature according to their preferences.
2.2 Recurring Technical Issues
In rare instances where users encounter persistent technical issues with our platform, significantly impacting their QR Code campaigns, they may request a refund. Our dedicated technical support team is available to address and resolve such issues promptly
2.3 Process for Exceptional Refunds:
Requests for refunds under exceptional circumstances will undergo thorough review and evaluation by our management team. Each case will be assessed based on its merits, and decisions will be made with fairness and transparency in mind.
2.4 Rationale for Consideration:
We recognize the importance of addressing exceptional situations with empathy and flexibility. By offering the possibility of refunds in such cases, we aim to demonstrate our commitment to customer satisfaction and uphold the trust placed in our platform.
3. Payment Cycle Completion:
Before removing your payment details, it's essential to ensure the completion of the designated payment cycle according to your subscription plan. This step is crucial to maintain uninterrupted access to our services for the duration you have committed to.
3.1 Monthly Subscription Plan:
If you have opted for a monthly subscription plan, it is imperative to fulfill the monthly payment cycle until the end of the billing period. This means that all monthly payments scheduled within the current billing cycle must be successfully processed before considering the removal of your payment details.
3.2 Annual Subscription Plan
For users who have chosen an annual subscription plan, it's essential to honor the full yearly payment cycle until the conclusion of the subscription period. This entails ensuring that the annual subscription fee is paid in its entirety for the upcoming year before initiating any steps to remove your payment details.
3.3 Completion Confirmation:
Once all scheduled payments within your subscription plan's billing cycle are successfully processed, you can then proceed to confirm the completion of the payment cycle. This can be done through your account settings or subscription management portal, where you may find an option to mark the payment cycle as fulfilled or completed.
3.4 Impact on Service Access
Failure to complete the designated payment cycle may result in the suspension or termination of your account and access to our services. Therefore, it's imperative to adhere to the terms of your subscription plan and ensure timely payment completion to avoid any disruptions to your QRInsights experience.
4. Contact Us:
For any further inquiries, concerns, or indispensable assistance regarding our Refund Policy or any facet of our services, we encourage you to reach out to our dedicated customer relations team promptly. Our knowledgeable and responsive support representatives are available to address your queries and provide assistance whenever needed.
4.1 Email Support:
Feel free to contact us via email at help@qrinsight.co Our customer support team is readily available to respond to your inquiries and provide prompt assistance with any refund-related matters or other concerns you may have.
4.2 Live Chat Assistance
We also offer live chat support through our website, allowing you to connect with a support representative in real time. Visit our website and initiate a chat session to receive immediate assistance from our team.
4.3 Phone Support:
If you prefer direct communication, you can reach out to our customer support hotline at Phone: +92 311 0206987. Our dedicated phone support team is available during operational hours to address your queries and provide personalized assistance.
4.4 Scheduled Video Conferencing
In addition to traditional support channels, we also offer scheduled video conferencing sessions for more complex inquiries or discussions. If you require in-depth assistance or wish to discuss specific matters face-to-face, you can schedule a video call with one of our support representatives at your convenience.
4.5 Feedback and Suggestions
We value your feedback and suggestions as they help us enhance our services and better cater to your needs. If you have any ideas for improvement or tips for new features, please don't hesitate to share them with us. Your input is invaluable in shaping the future of QRInsights.